Last Updated: October 13, 2025

At DTC Drones, your privacy and trust are important to us. We are fully committed to protecting your personal information and ensuring compliance with the Digital Personal Data Protection Act (DPDP), 2023, and all other applicable Indian data protection laws.

1. Information We Collect

a. Personal Data
We collect personal information that you voluntarily provide when making a purchase, creating an account, or contacting us. This may include:

Full Name

Email Address

Phone Number

Billing & Shipping Address

Encrypted Account Credentials

b. Non-Personal Data
We automatically collect limited non-personal data for analytics and website optimization, such as:

IP Address

Browser and Device Information

Usage Data and Interaction Patterns

c. Payment Data
All payments are securely processed through trusted third-party payment gateways.
We do not store or have access to your complete card details or banking information.

2. How We Use Your Information

Your data is used strictly for legitimate business and operational purposes, including:

Processing and fulfilling orders

Shipping and delivery updates

Providing customer support and account assistance

Sending marketing communications (only with your explicit consent)

Improving website experience and functionality

Ensuring legal compliance, fraud prevention, and security

3. Data Sharing & Disclosure

We value your privacy and do not sell, rent, or lease your personal data to any third party.
Information may be shared only with trusted service providers to facilitate essential business operations:

Courier & Logistics Partners (for delivery)

Payment Gateways (for secure transactions)

IT & Hosting Service Providers (for platform functionality)

Legal Authorities (when required by law or to enforce legal rights)

All such partners are required to handle your data in compliance with strict confidentiality and security standards.

4. Data Retention

Your personal data is retained only as long as necessary for fulfilling the purposes outlined above or as required by law.
Once data is no longer needed, it is securely deleted or anonymized in accordance with industry best practices.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
You may control or disable cookies through your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

6. Your Data Protection Rights

Under the DPDP Act, 2023, you have the right to:

Request access to a summary of your personal data held by us

Request correction or deletion of inaccurate data

Withdraw consent for optional data processing (e.g., marketing)

Lodge a grievance with our Data Protection & Grievance Officer

7. Grievance Officer

Name: Simran Pathan
Designation: Data Protection & Grievance Officer
Email: dtcdrones@gmail.com

8. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in legal, technical, or business developments.
Any updates will be posted on this page with the revised “Last Updated” date.
Your continued use of our website after such updates constitutes your acceptance of the revised policy.